Your rights

• Respectful, compassionate care without unfair discrimination.
• Clear explanations about the proposed examination, treatment, benefits, material risks and available alternatives.
• The opportunity to ask questions and participate in decisions about care.
• Privacy during consultation and reasonable protection of personal and clinical information.
• Information about expected fees and an itemised receipt for clinic payments.
• Access to available prescriptions, reports and relevant clinic records subject to identity verification and applicable requirements.
• The ability to raise a concern or provide feedback without affecting respectful care.

Your responsibilities

• Provide complete and accurate information about symptoms, medicines, allergies, medical history and previous care.
• Tell the clinical team when information is unclear or when you cannot follow a care plan.
• Treat staff, other patients and clinic property with respect.
• Attend at the agreed time or inform the clinic as early as possible if plans change.
• Follow reasonable safety and infection-control guidance.
• Review bills and make agreed payments or discuss concerns promptly with reception.

Children and dependent patients

A parent, guardian or authorised caregiver should provide accurate information and participate in decisions where required. We aim to explain care in age-appropriate language and respect the child's comfort and dignity. Access to a dependent's digital record is verified, limited and reviewable; it is not created automatically from shared contact details.

Questions or concerns

Speak with the doctor or reception team during your visit, or call +91 90192 63709. We will listen, review the concern and explain the next step.